How it works
Step 1 - Receiving & Scanning
When an order is placed we receive either a digital copy of your ear impression (EMI) or a physical ear impression. When we receive a digital EMI, we inspect the EMI for usability* before sending it off to be used in the modelling stage. Physical EMIs are also inspected for usability and modified to allow our 3D scanner to create an accurate digital representation of your ear. When the digital file is approved, it is sent to the modelling stage.
*If it is determined that the ear impression will not be suitable to make a custom mold, we will inform you of the option to either send a new, adequate EMI or forfeit our 180-day fit warranty.
Step 2 - Modelling & Printing
Once an approved digital EMI has been received, it is time for the modelÂ processing. The EMI is the base reference when modelling and designing your customÂ earÂ molds. Our 3D software follows every curve and contour ofÂ yourÂ ear for a perfect fit*. Once theÂ moldÂ is modelled, it isÂ preparedÂ for printing. We useÂ state of the art digital lightÂ processingÂ (DLP) printing process with a voxel resolutionÂ up toÂ fifty micrometersÂ (50Â Âµm)
*While theÂ moldsÂ are modelled exactly based off your ear impression, everyone’s ear may have unique sensitivities or movements that aren’t represented by the EMI we receive
Step 3 - Post & Shipping
After your customÂ moldsÂ have been printed they are sent through post-processing. YourÂ moldsÂ willÂ first be cleaned of any residual resin and then cured to final hardness. WeÂ then buff outÂ any bumps or ridges left over from the printerÂ andÂ sealÂ theÂ moldÂ withÂ lacquerÂ forÂ a smooth, clear finish. Once yourÂ moldsÂ pass final quality assurance, they areÂ packagedÂ up and shipped to your door.